Have a question about downloading ebooks, music or video? Contact Reader's Services for assistance with questions about the library's Overdrive downloadable service.


Rochester Public Library

Please complete the form below so we can improve your download experience:
(* = Required Fields)

*Name:

*Email:

*Library Card:(Please include all digits without spaces)



Information about the issue...

Which category best describes the issue?


*Describe the issue including steps taken to produce the problem:

What format were you using?
Adobe eBook - EPUB
Adobe eBook - PDF
Disney Online Book
Mobipocket eBook
OverDrive Audiobook - MP3
OverDrive Audiobook - WMA
OverDrive Music
OverDrive Video

What Title?


If there was an error, what did it say?(copy/paste if possible)


Information about your setup...

*My operating system:


*My Internet browser:

*My installed software (check all that apply)
Adobe Digital Editions
Adobe Reader
ITunes
Mobipocket Reader
OverDrive Download Station
OverDrive Media Console
Pocket Tunes
Windows Media Player
Other


*My portable device:


*Are you using a firewall?
Yes    No    Unknown